How does Uniqlo primarily collect customer feedback?

Uniqlo primarily collects customer feedback via online surveys and social media, making this the correct choice. This method allows the company to reach a broad audience and gather insights quickly and efficiently. Online surveys enable customers to share their experiences and opinions, while social media platforms provide an avenue for real-time feedback and engagement. This approach not only helps Uniqlo understand customer preferences and behaviors but also allows them to respond promptly to trends, issues, and suggestions, thereby enhancing customer satisfaction and loyalty.

In contrast, while email newsletters can engage customers, they do not inherently focus on feedback collection. Hosting in-store events is more about creating experiences rather than obtaining direct feedback. Likewise, customer loyalty programs primarily incentivize purchases and encourage repeat business but may not directly solicit feedback in the same systematic way that online surveys and social media do.